Business Etiquette

Promote your Professionalism with Good Manners

We often hear that manners maketh the man or woman. Having good manners makes sense in this commercial competitive environment.

Good Manners

  • Treat everyone with the same courtesy and respect
  • Shake hands firmly (web to web) while making eye-contact
  • Dress and behave professionally
  • Be punctual
  • Prepare for each appointment
  • Follow up each appointment with a letter or call
  • Bring only materials required for the appointment
  • Turn off cell phones and pagers while in a meeting
  • Give and receive business cards respectfully (use both hands with Asian cultures) with the printing facing the person receiving the card.  When receiving the card, take a moment to look at it
  • Respect your clients’ and colleagues’ time
  • Record all relevant data about your client
  • In defining goals at work, state clearly what you want and what you do not want
  • Discuss any problems with a clean tonality so not to sound defensive, aggressive or apologetic
  • Turn problems into opportunities; be solution oriented

Good manners are cost and time effective because they:

  • Improve customer service
  • Increase quality of life in the workplace
  • Enhance team building and relationships
  • Indicate respect for self and for others
  • Reflect high values and integrity
  • Encourage feedback and negotiation
  • Boost productivity and profitability
  • Contribute to company moral

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